Privacy policy
Privacy Policy
IMC Ayurveda Shop
Last Updated: August 26, 2026
IMC Ayurveda Shop (“we,” “us,” or “our”), operated by International Marketing Corporation Private Limited, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you. By visiting our website (www.imcayurveda.com) or using our services, you acknowledge the practices described in this Privacy Policy and our applicable Terms and Conditions.
1. Information We Collect
We collect information in the following ways:
• Information you provide directly — such as your name, address, phone number, email address, date of birth, account details, and any documents or information you provide when creating an account or placing an order.
• Order and shopping information — including your shopping history, orders placed, and products viewed. Payment details are processed securely by our authorised payment service providers; we do not store your full card or bank details.
• Information from your interactions with us — such as details shared through customer service calls, emails, complaints, feedback, or survey and promotional participation. Calls may be recorded for quality assurance and training and legitimate business purposes.
• Automatically collected information — including information collected through cookies, web beacons, and similar technologies whenever you browse our website, including your IP address, browser type, device identifiers, pages and products viewed, time spent on pages, and browsing/clickstream data.
2. Cookies and Tracking Technologies
A cookie is a small text file placed on your device that helps us recognize your browser, remember your preferences, understand how you use our website, and improve our services. You can control or disable cookies through your browser settings; please note that some website features may not work properly if cookies are disabled.
3. How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders and respond to your requests, questions, and complaints;
• Provide, personalize and improve your experience on our website;
• Communicate with you about your orders, account, and promotional offers;
• Maintain the security of our website and prevent fraud, misuse and unauthorised transactions;
• Comply with our legal and regulatory requirements; and
• Support our legitimate business interests, such as business development, statistical analysis, research and service improvement.
4. Consent and Lawful Processing
We process personal information for lawful purposes, on the basis of your consent where required, for purposes for which you voluntarily provide the information, or where processing is otherwise permitted or required under applicable law.
Where processing is based on your consent, you may withdraw such consent through the method specified on the website or by contacting us using the details provided below. Withdrawal of consent will not affect the lawfulness of processing undertaken before its withdrawal or any processing permitted or required under applicable law.
5. How We Share Your Information
We do not sell/manipulate/disclose your personal information. We may share information where reasonably necessary in the following circumstances:
• Service providers and vendors - with trusted service providers, vendors, payment service providers, logistics partners, technology providers and analytics partners who assist us in operating our website, processing orders and payments, delivering products, providing customer support and improving our services;
• Professional advisers and authorities - with professional advisers, regulators, government authorities, courts or law-enforcement agencies where required or permitted by applicable law;
• Protection of rights and security - where necessary to protect the rights, property or safety of IMC, our customers or others, including for fraud prevention and risk management; and
• Business transfers - in connection with a merger, acquisition, restructuring or sale of business or assets, subject to applicable law.
We will not share your personal information for purposes unrelated to those described in this Policy unless permitted or required by applicable law or otherwise disclosed to you.
With your consent, where required, we may send you promotional communications through email, SMS, telephone, WhatsApp or other permitted channels. You may opt out at any time by using the unsubscribe facility provided in the communication, changing your account preferences or contacting us. You may, however, continue to receive transactional or service-related communications concerning your account or orders.
6. Data Security
We maintain appropriate technical, physical, electronic, and managerial safeguards designed to protect the personal information against unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet is completely secure, and we encourage you to keep your account password confidential and to sign out when using a shared device.
7. How Long We Keep Your Information
a. We retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving complaints and complying with applicable legal, accounting and reporting requirements.
b. Where information is no longer required for these purposes, it will be deleted or retained only where permitted or required under applicable law.
c. Information processed for marketing purposes will be retained in accordance with applicable law and, where based on consent, until the consent is withdrawn or the customer unsubscribes, subject to any lawful retention requirement.
8. Cross-border processing
Some of our service providers or technology systems may process or store personal information outside India. Where personal information is transferred outside India, we will undertake such transfer in accordance with applicable law and any restrictions or requirements notified by the Government of India.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
• Request access to personal information held by us;
• Request correction of inaccurate or incomplete information;
• Request erasure of personal information, where applicable;
• Withdraw consent where processing is based on consent;
• Nominate another individual who may exercise your applicable rights in the event of your death or incapacity, in the manner permitted under applicable law.
• Exercise other applicable rights relating to the processing of your personal information; and
• Raise a grievance regarding the processing of your personal information.
You may request closure of your account or withdrawal of consent by contacting us through the details provided below. Following such request, we will stop the relevant processing and cause our processors to do so, unless continued processing or retention is necessary for completing an existing transaction, resolving a dispute or complying with applicable law.
10. Third-party websites
Our website may contain links to third-party websites, applications or services. We do not control and are not responsible for the privacy practices of such third parties. You should review their privacy policies before providing personal information to them.
11. Personal-data breach
In the event of a personal-data breach, we will take reasonable steps to contain, investigate and mitigate the breach and will notify affected individuals and the competent authorities where required under applicable law.
12. Children's Privacy
Our website is not directed at children, and we do not knowingly collect or process personal information from anyone under the age of 18. If we become aware that personal information of a minor has been collected or processed in circumstances where such processing is not permitted, we will take appropriate steps in accordance with applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable legal and regulatory requirements. We encourage you to review this page periodically. Your continued use of our website after any changes take effect constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, requests or grievances regarding to this Privacy Policy or your personal information, please contact us at:
• Email: support@aimcayruveda.com
• Phone: +91 98777 85998
• Address: B-26-759-1, GURU NANAK DEV BHAWAN, NEAR BHARAT NAGAR CHOWK, Mini Secretariat Area, Ludhiana, Ludhiana, Punjab, 141001