IMC Ayurveda

Payment, Cancellation, Return, Refund & Replacement Policy

Last updated: August 26, 2026

A.   How to Pay

a.     Customers can purchase products through the IMC Ayurveda Shop facility. Payments are processed securely through our payment gateway partner, CCAvenue.

b.    Customers may make payments using the payment methods made available at checkout, which may include:

·      Credit and debit cards;

·      Net banking;

·      UPI;

·      Digital wallets; and

·      Cash on Delivery (“COD”), where available.

c.     The payment methods available for a particular order may depend on the delivery location, order value, product category and other applicable conditions.

B.   Payment Security

a.       CCAvenue is Payment Card Industry Data Security Standard compliant (certificate version 3.2.1) and follows Reserve Bank of India (RBI) guidelines on card tokenization.

b.       We do not store card numbers, CVV codes, or other sensitive payment credentials, Customers shall be required to re-enter their card details for each purchase.

c.       Customers are advised not to disclose their OTP, PIN, CVV or any other confidential payment credentials to any person, including anyone claiming to represent IMC.

C.   No Extra Charges

a.       We do not charge any extra transaction fee for using digital modes of payment, including (credit/debit card, net banking, UPI, wallets).

b.       Any applicable shipping charges, COD charges or other charges will be disclosed to the customer before the order is placed.

D.   Order Confirmation

a.       An order is confirmed only once the payment amount has been successfully recorded and/or settled in our accounts. Orders will not be processed solely on the basis of transaction that has been initiated but has not yet been reflected or settled on our end. Order Conformation for COD will be done via telephonic confirmation or WhatsApp confirmation. The Order dispatch will be done only after the confirmations has been completed.

b.       For COD orders, shipping charges and partial payment are mandatory for orders having a value below INR 1,000. The applicable shipping charges and partial payment amount will be communicated to the customer before dispatch.

E.   Failed, Reversed or Duplicate Payments

a.       If an amount is debited from a customer's account but the order is not successfully confirmed, the customer should contact IMC customer support with the relevant transaction number and/or order details.

b.       Where the payment amount has been successfully received by IMC but the corresponding order has not been confirmed, IMC will review the transaction and, process a refund in accordance with this Policy.

c.       In the event of a duplicate payment for the same order, the excess amount will be refunded after verification.

d.       The time taken for a refund to reflect in the customer's account may depend on the customer's bank, card issuer or payment service provider.

F.    Third-Party Gateway Disclaimer

a.       We do not have direct control over CCAvenue’s systems or operations. Customers are advised to review CCAvenue's own terms and conditions for further details regarding the manner in which transactions are processed and handled by CCAvenue.

b.       CCAvenue: https://www.ccavenue.com

c.       However, payment-related complaints concerning an order placed through the IMC Ayurveda Shop may be raised with IMC through the payment support details provided below, and IMC will assist in resolving the issue to the extent applicable.

G.   Payment Support

·      Phone: +91-9809843098

·      Email: sales@imcbusiness.com

A.   Order Cancellation

a.       Customers may request cancellation of an order before it has been dispatched by contacting IMC through the customer support details provided in this Policy.

b.       A cancellation request will be processed only if the order has not already been dispatched or otherwise become non-cancellable.

c.       Where cancellation is successfully processed before dispatch, the eligible amount paid by the customer will be refunded to the original payment method, subject to the applicable refund terms.

B.   Cancellation by IMC

a.       IMC reserves the right to cancel or reject an order in circumstances including, but not limited to:

·      the product being unavailable;

·      the delivery location being non-serviceable;

·      an apparent pricing or technical error;

·      payment not being successfully verified or settled;

·      the transaction appearing fraudulent or unauthorised; or

·      any other legitimate operational or legal reason.

b.       Where an amount has already been paid for an order cancelled by IMC, the eligible amount will be refunded in accordance with this Policy.

A.   General Return Period

a.       Subject to the terms and conditions of this Policy, customers may raise a return request within 7 days from the date of delivery of the product.

b.       The return request must be raised through the customer support channels specified in this Policy.

B.   Eligible Returns

a.       A return, replacement, exchange or refund may be considered where the customer has received:

·      a damaged product;

·      an incorrect product;

·      a product materially different from the product ordered;

·      a defective product; or

·      any other product specifically identified as eligible for return on the relevant product page or at the time of purchase.

b.       All return requests are subject to verification of the order and the condition of the product.

C.   Damaged, Defective or Incorrect Products

a.       Customers should notify IMC of any visible damage, leakage, tampering, shortage or receipt of an incorrect product within 24 hours of delivery, wherever reasonably practicable.

b.       The customer may be requested to provide photographs, videos, packaging details, invoice/order details or other reasonable information necessary to verify the complaint.

c.       Where the complaint is verified, IMC may arrange for replacement, exchange or refund, as applicable.

 

D.   Return Conditions and Verification

a.       Products submitted for return should generally be unused, unopened and in their original packaging, with all labels, accessories and accompanying materials intact, and should be accompanied by the relevant order or invoice details.

b.       Opened, consumed, altered, damaged or used products shall not be eligible for return, except where the product is defective, damaged, incorrect or otherwise eligible for a remedy under applicable law.

c.       Certain products shall be non-returnable due to their nature, hygiene, safety, perishability or other product-specific conditions. Such products, including bulk/non-home-delivery items such as 5 L Riceen, 5 L Herbal Aloe Vical, Water Purifiers and Promotional Tents, will be identified as non-returnable on the relevant product page or before purchase.

d.       Upon receiving a return request, IMC will verify the order details, delivery date, reason for return, product condition and supporting photographs or other information. Where required, IMC may arrange a pickup or provide return instructions.

e.       These restrictions shall not affect any rights or remedies available to consumers under applicable law in respect of defective, damaged, incorrect or otherwise non-conforming products.

 

E.   Support Contact

Phone: 9145000098

Email: Support@imcayurveda.com

Complaints related to an order should be raised within 24 hours of delivery for delivery/damage issues, and within 30 days of receipt for general refund requests.

International Marketing Corporation Pvt. Ltd.

Registered office: B-26-759-1, GURU NANAK DEV BHAWAN, NEAR BHARAT NAGAR CHOWK, Mini Secretariat Area, Ludhiana, Ludhiana, Punjab, 141001|

CIN: U15490PB2013PTC038243

Customer Support: support@imcayurveda.com
Customer Support Phone: +91-9145000098

Payment Support: sales@imcbusiness.com
Payment Support Phone: +91-9809843098

Website: www.imcayurveda.com