Terms of service
Terms & Conditions
Effective Date: August 26, 2026
Website: IMC Ayurveda E-Shop
Operated by: International Marketing Corporation Pvt. Ltd.
1. Introduction & Acceptance
Welcome to IMC Ayurveda. This website and its e-shop facility (the "www.imcayurveda.com") is operational as RM Trading Corporations and operated by International Marketing Corporation Pvt. Ltd. ("IMC," "we," "us," or "our"), a company incorporated under Indian law (CIN: U15490PB2013PTC038243), with its registered office at B-26-759-1, GURU NANAK DEV BHAWAN, NEAR BHARAT NAGAR CHOWK, Mini Secretariat Area, Ludhiana, Ludhiana, Punjab, 141001.
By accessing, browsing, registering on, or placing an order through this Website, you ("you," "your," or Customer") agree to be bound by these Terms & Conditions ("Terms"), without modification, along with our Payment, Cancellation, Return, Refund & Replacement Policy, Shipping Policy and Privacy Policy, which form part of these Terms.
If you do not agree with these Terms, please do not use the Website.
We reserve the right to update, amend, or change these Terms from time to time without prior notice. Continued use of the Website following any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.
2. Definitions
• “Customer” means an individual who accesses the Website or purchases products from IMC through the E-Shop.
• “E-Shop” means the online ordering and purchasing facility available through the Website.
• “Order” means a request placed by a Customer through the E-Shop to purchase one or more products from IMC.
• “Saleable Products” means products that are unopened, unused, undamaged, marketable and not expired, subject to applicable product-specific return restrictions.
• “Website” means the IMC Ayurveda website and its E-Shop facility through which Customers may browse and purchase products from IMC.
• Preferred Customer" means a registered customer purchasing products for personal consumption without engaging in the business opportunity.
3. Eligibility & Account Registration
i. You must be at least 18 years of age and legally capable of entering into a binding contract as per the Indian Contract Act, 1872, to register on or transact through theWebsite.
ii. You are responsible for maintaining the confidentiality of your login credentials (ID and password) and for all activities carried out through your account. You must immediately notify IMC if you become aware of or reasonably suspect any unauthorised access to or use of your account. IMC shall not be responsible for any loss or damage resulting from your failure to keep your login credentials confidential or to promptly notify IMC of unauthorised access.
iii. You agree to provide accurate, current, and complete information when creating an account, placing an order or otherwise interacting with the Website and to update such information where necessary.
iv. IMC reserves the right to suspend or terminate anywhere it reasonably account suspected of unauthorized use, fraudulent activity, or violation of these Terms.
4. Products & Services Information
i. IMC Ayurveda offers herbal, Ayurvedic, and wellness products for purchase through the E-Shop.
ii. Product descriptions, images, and specifications and other information are provided to assist Customers in making informed purchasing decisions. While we strive for accuracy, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current.
iii. Product information, including details relating to Ayurvedic, herbal, or wellness products, is provided strictly for general informational purposes, and all products must be used in accordance with their applicable labels, instructions, and warnings; furthermore, customers are strongly advised to consult a qualified healthcare professional before use, particularly in circumstances involving pregnancy, nursing, current medications, or pre-existing medical conditions.
iv. Certain bulk or non-home-deliverable products, including (5L Riceen, 5L Herbal Aloe Vical, Water Purifiers, and Promotional Tents) are excluded from home delivery and standard return/exchange terms; please contact support to confirm handling for such items.
v. All products will be dispatched in accordance with applicable shelf-life, packaging, labelling and other legal requirements.
5. Pricing
i. All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
ii. IMC reserves the right to change product prices from time to time, at its sole discretion, without prior notice. The price applicable to an order will be the price displayed at the time the order is placed and confirmed.
iii. In the event of an apparent pricing or technical error, IMC may cancel the affected order after verification. Where payment has already been received, the eligible amount will be refunded in accordance with the applicable refund terms.
iv. Applicable shipping charges, COD charges or other additional charges will be disclosed to the Customer before completion of the order.
6. Orders & Payment
i. Orders can be placed through the E-Shop in accordance with the ordering process displayed on the Website.
ii. Payments are processed through IMC's authorised payment gateway partner, CCAvenue, which is PCI DSS compliant and follows applicable RBI guidelines on card tokenisation. IMC does not store Customers' full card numbers, CVV or other sensitive payment credentials processed through the payment gateway.
iii. We do not charge an additional transaction fee solely for payments made through credit/debit cards, net banking, UPI or digital wallets.
iv. An order is confirmed only after successful payment verification and recording or settlement of the payment, as applicable. A transaction that has merely been initiated but has not been reflected or settled will not constitute order confirmation.
v. For COD orders below INR 1,000, shipping charges and partial payment are mandatory, as communicated to the Customer before dispatch.
vi. IMC may cancel or reject an order where:
· the product is unavailable;
· the delivery location is not serviceable;
· payment cannot be verified;
· there is an apparent pricing or technical error;
· the transaction appears fraudulent or unauthorised; or
· cancellation is required for another legitimate operational or legal reason.
vii. Where payment has already been received for an order cancelled by IMC, the eligible amount will be refunded in accordance with the applicable refund terms.
viii. IMC does not control the internal systems or operations of third-party payment service providers. Customers are advised to review the applicable terms of CCAvenue and other payment service providers.
ix. Payment -related refunds, failed payments, reversed payments and duplicate payments are governed by the Payment, Cancellation, Return, Refund & Replacement Policy.
7. Shipping & Delivery
i. Orders are shipped directly to the customer and are generally delivered within 4–7 business days from order confirmation, depending on the delivery location and its distance from IMC's warehouse in Haridwar.
ii. Orders exceeding ₹999 qualify for free delivery. Orders below ₹999 are subject to a delivery charge of ₹65/- across India, or such other amount as may apply depending on the delivery pin code.
iii. Delivery charges are inclusive of applicable taxes and are generally non-refundable, except where otherwise required under applicable law or where the delivery issue is attributable to IMC.
iv. Delivery timelines are estimates and may be affected by government restrictions, weather conditions, courier disruptions, logistical constraints or other circumstances beyond IMC's reasonable control.
v. Customers should inspect the package at the time of delivery and, wherever reasonably practicable, refuse delivery where the package appears visibly damaged, tampered with, leaking or materially compromised.
vi. Delivery-related complaints should be raised within 24 hours of delivery, wherever reasonably practicable, to enable prompt verification and resolution.
vii. Further delivery-related terms are set out in the Shipping Policy, which forms part of these Terms.
8. Cancellation, Return, Replacement, Exchange & Refund
i. Cancellation, return, replacement, exchange and refund requests are governed by the Payment, Cancellation, Return, Refund & Replacement Policy, which forms part of these Terms.
ii. Subject to the applicable eligibility conditions, Customers may raise a return request within 7 days from the date of delivery.
iii. Damaged, defective, incorrect or materially different products may be eligible for replacement, exchange, refund or another appropriate remedy following verification.
iv. Products submitted for return should generally be unused, unopened and in their original packaging, with applicable labels, accessories and accompanying materials intact, unless the return relates to damage, defect or incorrect delivery.
v. Certain products, including 5 L Riceen, 5 L Herbal Aloe Vical, Water Purifiers and Promotional Tents, may be excluded from standard return or exchange arrangements where such restriction has been disclosed before purchase.
vi. Approved refunds will ordinarily be processed to the original payment method. For COD orders or where refund to the original payment method is not technically possible, IMC may request appropriate bank or other payment details.
vii. Approved refunds will ordinarily be initiated within 7 business days, subject to the applicable payment method and processing timelines.
9. Intellectual Property Rights
i. All content on this Website, including but not limited to text, graphics, logos, product images, trademarks, and software and other materials, is the property of IMC or its licensors and is protected under applicable intellectual property laws.
ii. Limited reproduction of Website content is permitted solely for personal, non-commercial use only, provided that the content is not modified and IMC is appropriately acknowledged. Any commercial reproduction, distribution, or modification requires our prior written authorization from IMC.
iii. If you voluntarily submit or upload any content to the Website (such as reviews or comments), you retain ownership of such content but grant IMC a non-exclusive, royalty-free license to use, reproduce, and display it in connection with the Website and our business.
10. Acceptable Use of the Website
i. You agree not to:
· use the Website for any unlawful, fraudulent or unauthorised purpose;
· provide false, misleading or incomplete information;
· attempt to gain unauthorised access to the Website, accounts or systems;
· interfere with the security or functioning of the Website;
· introduce viruses, malicious code or other harmful material;
· copy, reproduce, distribute or commercially exploit Website content without authorisation; or
· use the Website in violation of these Terms or applicable law.
ii. IMC may restrict or suspend access to the Website or an account where it reasonably believes that these Terms or applicable law have been violated.
11. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, process and protect your personal information. By using the Website, you consent to the collection and use of information as described therein. The Privacy Policy forms part of these Terms. Personal information will be processed in accordance with applicable law and the terms set out in the Privacy Policy.
12. Electronic Communications
i. By using the Website, you agree to receive communications electronically, including order confirmations, invoices, delivery updates, payment-related communications, customer-service communications and other notices relating to your transactions.
ii. Where required by law, IMC will obtain the necessary consent for promotional or marketing communications. Customers may opt out of promotional communications in accordance with the applicable communication mechanism.
13. Disclaimer of Warranties
i. The Website and its content are provided on an "as is" and "as available" basis. IMC makes no warranty, express or implied, regarding the accuracy, completeness, reliability, or availability of the Website or its content.
ii. IMC endeavours to maintain accurate and reliable Website content but does not warrant that the Website or its content will always be complete, uninterrupted, error-free or current.
iii. IMC does not warrant that the Website will be free from viruses or other harmful components, although reasonable measures are taken to maintain its security and functionality.
14. Limitation of Liability
To the maximum extent permitted by applicable law, IMC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of, or inability to use, the Website or any products purchased through it.
15. Force Majeure
IMC shall not be responsible for any delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, government restrictions, acts of God, war, civil disturbances, strikes, epidemics, transportation disruptions, courier failures, technical failures or interruptions in telecommunications or payment systems.
16. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection laws, courts having jurisdiction over Ludhiana, Punjab shall have jurisdiction over disputes arising out of or in connection with these Terms or transactions made through the Website.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified or severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
18. Grievance & Contact
For any questions, complaints, or concerns regarding these Terms, our products, or your order, please contact us:
International Marketing Corporation Pvt. Ltd.
B-26-759-1, GURU NANAK DEV BHAWAN, NEAR BHARAT NAGAR CHOWK, Mini Secretariat Area, Ludhiana, Ludhiana, Punjab, 141001
CIN: U15490PB2013PTC038243
• Grievance Officer:
• Phone: 9145000098 / +91-9809843098
• Email: Support@imcayurveda.com
To report abuse or a violation of these Terms, please write to us with "Report Abuse" in the subject line.