Shipping policy

Shipping Policy – IMC Ayurveda
Last Updated: August 26, 2026
This Shipping Policy applies to all products purchased directly by customers through the IMC Ayurveda Shop, operated by International Marketing Corporation Private Limited (“IMC”, “we”, “us” or “our”), and sets out the terms governing order processing, dispatch, delivery, delivery charges, delivery timelines, delivery-related issues and complaints for such purchases. This Policy should be read together with IMC's applicable Payment, Cancellation, Return, Refund & Replacement Policy and Terms and Conditions.

1.    Delivery Overview
a.    IMC Ayurveda ships products directly to customers. Orders are generally delivered within 4–7 business days from order confirmation, depending on the customer's delivery location and its distance from our warehouse in Haridwar.
b.    Delivery timelines are estimates and may vary due to the delivery location, courier operations, government restrictions, weather conditions, natural events or other circumstances beyond IMC's reasonable control.

2.    Delivery Charges
●    Orders exceeding Rs. 999: Free Delivery
●    Orders below Rs. 999: Rs. 65/- across India, or such other amount as may apply depending on the delivery pin code and applicable courier charges. 
●    Courier charges are inclusive of taxes and non-refundable.
●    Any applicable delivery charges will be disclosed to the customer before completion of the order.

3.    Order Processing and Dispatch
a.    Orders will be processed after successful order confirmation and payment verification, as applicable.
b.    IMC may delay or cancel an order where the product is unavailable, the delivery location is not serviceable, payment cannot be verified, or due to other legitimate operational or legal reasons. Any eligible amount already paid will be handled in accordance with the Payment, Cancellation, Return, Refund & Replacement Policy.

4.    Serviceable Locations
a.    IMC endeavours to deliver orders across India through its designated delivery partners. Delivery availability may vary depending on the customer's pin code, location, product and applicable logistics restrictions.
b.    If a delivery location is not serviceable, the customer will be informed and the order may be cancelled with an applicable refund.

5.    Excluded Products
a.    The following products are not available for home delivery:
•    5 L Riceen;
•    5 L Herbal Aloe Vical;
•    Water Purifiers; and
•    Promotional Tents.
b.    Any product-specific delivery restrictions will be disclosed to the customer before purchase. 

6.    Delivery Timeline and Delays
a.    Orders are typically delivered within 4–7 business days from order confirmation.
b.    The estimated delivery period may be extended due to circumstances beyond IMC's reasonable control, including government restrictions, natural events, severe weather, courier disruptions, transportation issues or other unforeseen circumstances.
c.    Where a significant delay occurs, customers may contact IMC for assistance. Where applicable, cancellation and refund will be governed by the Payment, Cancellation, Return, Refund & Replacement Policy.
7.    Delivery Address and Contact Details
a.    Customers are responsible for providing an accurate and complete delivery address, pin code, mobile number and other information necessary for delivery.
b.    IMC will not be responsible for delivery delays or unsuccessful delivery resulting from incorrect or incomplete information provided by the customer.
8.    Unsuccessful Delivery
Where delivery is unsuccessful due to an incorrect or incomplete address, failure to receive the order, refusal of delivery or repeated unsuccessful delivery attempts attributable to the customer, the order may be returned to IMC.

9.    Damaged, Tampered or Incorrect Packages
a.    Customers are advised to inspect the package at the time of delivery. Wherever reasonably practicable, customers should refuse delivery of packages that appear visibly damaged, tampered with, leaking or materially compromised and immediately contact IMC.
b.    For damaged, tampered, defective, short or incorrect deliveries, customers should notify IMC within 24 hours of delivery, wherever reasonably practicable.
c.    The customer may be required to provide the order reference number, photographs, videos, packaging details or other information necessary to verify the complaint.
d.    Where the complaint is verified, IMC may provide a replacement, refund or other appropriate remedy in accordance with the Payment, Cancellation, Return, Refund & Replacement Policy.

10.    Delivery Confirmation
a.    Delivery will be considered completed when the order is delivered to the address provided by the customer and the delivery is recorded or confirmed by the designated courier or delivery partner.
b.    Customers are advised to retain the order confirmation and invoice for their records and for any subsequent delivery-related query or complaint.

11.    Cancellation and Refunds for Delayed or Undelivered Orders
a.    Customers may request cancellation before dispatch in accordance with the Payment, Cancellation, Return, Refund & Replacement Policy.
b.    Where an order cannot be delivered or is cancelled due to circumstances attributable to IMC, any eligible amount paid by the customer will be refunded in accordance with that Policy.
c.    Cancellation after dispatch will be governed by the applicable cancellation and return provisions of the Payment, Cancellation, Return, Refund & Replacement Policy.

12.    Delivery Complaints
Customers should report delivery-related issues, including damage, tampering, shortage, incorrect products or other delivery discrepancies, within 24 hours of delivery, wherever reasonably practicable, to enable prompt verification and resolution.

13.    Customer Support
a.    For shipping and delivery-related queries or complaints:
Phone: 9145000098
Email: support@imcayurveda.com
Website: www.imcayurveda.com 
b.    Customers should provide their order reference number and relevant delivery details when contacting IMC.

14.    Governing Terms
This Shipping Policy should be read together with IMC's Payment, Cancellation, Return, Refund & Replacement Policy, Terms and Conditions and other applicable policies displayed on the IMC Ayurveda Shop.
15.    Amendments
IMC may modify this Shipping Policy from time to time to reflect changes in its business practices, delivery arrangements or applicable legal and regulatory requirements. The revised Policy will be published on the IMC Ayurveda Shop/website
16.    Corporate Details
International Marketing Corporation Private Limited
CIN: U15490PB2013PTC038243
Registered Office: B-26-759-1, GURU NANAK DEV BHAWAN, NEAR BHARAT NAGAR CHOWK, Mini Secretariat Area, Ludhiana, Ludhiana, Punjab, 141001
Customer Support: support@imcayurveda.com
Customer Support Phone: 9145000098
Website: www.imcayurveda.com